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Enjoy complimentary shipping on orders over $150 within Canada

Refund Policy

We want your experience with us to be a great one! Please reach out to us regarding any defective product, as we do stand behind our products and will work to resolve any issues.

Due to the nature of our products, we do not offer refunds or exchanges. All sales are final.

In the event your parcel is damaged during shipping, please contact us at kayla@flameandluxe.ca and attach a photographic reference of the damaged item within 7 days of delivery for a refund or exchange.

Shipping costs are non-refundable.

Return shipping is the responsibility of the customer.

Gift cards are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

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